FAQ

FREQUENTLY ASKED QUESTIONS

We understand that HVAC can be confusing. That’s why we are here to help.

ABOUT US

We offer our customers evidence-based service for their HVAC system. We invest in state-of-the-art technology and equipment to give customers insight and service on their HVAC system that will protect their investment and the longevity of their system.

POLAIR’s mission is to provide the highest quality and most informed HVAC (Heating, Ventilation, Air Conditioning) services to our customers at great prices.

You will always know who is coming to your home. We ensure your family’s safety by always reminding customers of their appointment and providing their technician’s information, including a picture and their name. 

We use state-of-the-art equipment from Fieldpiece to provide you with reports on your system’s performance.

Available When You Need Us

We accept emergency after-hours calls until 9:30 pm EST. if you are having an AC emergency call us now at 561-395-6400

Always On Time

You receive a reminder text and phone call from our customer service staff on the day of your appointment. We make sure you know when your technician is arriving.

Fair Prices

Our pricing reflects the level of integrity, service, and technology that we bring to our customers.

Fair Prices

Our pricing reflects the level of integrity, service, and technology that we bring to our customers.

Qualified Technicians

All our team members are highly qualified, educated, and skilled technicians. All of them are being trained in the latest technology and brands.

Qualified Customer Service

Our customer service representatives are friendly and knowledgeable, just waiting to help!

Best Offers

We provide discounts on Sales, Service, and Parts when you purchase our POLAIR SmartPM's.

Best Offers

Throughout the year, we provide discounts and offers on our offers page.

FREQENTLY ASKED QUESTIONS

Why is POLAIR Different?

We invested in state-of-the-art technology and equipment by Fieldpiece that compiles detailed reports explaining temperature variances, the fluid levels, and system performance in an easy to understand format. After the completion of your service, we send you detailed reports about your system via email. We believe that educated customers make the best customers. 

Our trusted and expert technicians will perform our superior 51-point inspection each time they come to your home.  We offer recommendations based on our findings that we share in an easy to read report that is emailed to you after each service. View a copy of our sample report here

AC Maintenance & SmartPM Maintenance Plans

Three leading causes lead to an AC freeze up.

  1. Blocked Air Flow
  2. Refrigerant Leaks and or Mechanical Problems
  3. Air conditioners are calibrated to operate within a specific set of temperature thresholds.

So, if the temperature outside is below your setting, your system can freeze up. A service call can help you repair 1, 2, and 3, and a programmable smart Thermostat can also help with 3.

We recommend and offer three plans of 2, 3, & 4 times per year based upon your needs. We feel that people should have their systems maintained at least two times and realize that many may prefer more. Our SmartPM’s (Smart Preventative Maintenance) program performs both a thorough full system diagnostic series of tests as well as a new series of maintenance steps to clean and maximize your system’s performance and lifespan.

Regular maintenance should keep a suitable condensate line clean. Many recommend pouring a cup of vinegar down the drain line every couple of months to help kill mold, algae, and fungi.

Bleach may be used to maintain clear drain lines, but only when your air conditioner is constantly running. You can also help maintain the drain lines’ cleanliness by brushing the inside as far as you can reach without damaging the pipe.

The best way to prevent clogged drain pipes is to schedule a full system maintenance 2, 3, or 4 times per year.

We take proven results seriously at POLAIR. When you use our services, we educate you on your HVAC system’s performance and offer recommendations to have your system working at optimal performance. All of our technicians perform our superior 51-point inspection. See the full list of inspection points here

We invested in state-of-the-art technology and equipment by Fieldpiece that compiles detailed reports explaining temperature variances, the fluid levels, and system performance in an easy to understand format. After the completion of your service, we send you detailed reports about your system via email. We believe that educated customers make the best customers. 

Choosing a plan can be as simple as determining how many maintenance services you would like each year and the additional discount that interests you for parts, service & sales. We offer three different plans; Smart, Brilliant, and Genius. See our plan comparisons here.

  • We offer our customers evidence-based service for their HVAC system.
  • We invest in the best in class technology and equipment.
  • Our pricing reflects the level of integrity, service, and technology that we bring to our customers.
  • We treat your home like it’s ours. Our trusted expert technicians are friendly and factory-trained. We take your family’s safety seriously, so you will always know who to expect in your home before they arrive.

Each of our plans includes our 51-point inspection, replacement air filters, and discounts on parts, sales, and service. Please check our plan comparison here to see what’s included in each plan. 

All of our SmartPM’s include filter replacements for the number of services per year. We will ship the filters to your home after the first maintenance. Please keep in mind the filters must be kept in a cool and dry place, like a hall closet. 

The SmartPM’s are preventative maintenance plans that include our expert technicians coming to your home to ensure your AC unit is running at optimal performance. These plans include:

  • Our superior 51-point inspection
  • Filter replacements for the number of services purchased per year
  • Discounts on parts, service and labor that may be needed

Your air filters will be delivered to your home after your first appointment. Air filters should always be stored in a dry, cool place such as a hall, utility or linen closet. 

Air Purification & Air Quality

Changing your air filter directly allows for increased airflow out of the room, known as your return. A clean return accomplishes two things:

  • Increased efficiency in the airflow of your system
  • Increased overall level of IAQ (Indoor Air Quality)

Therefore, while most manufacturers recommend a 30-60-day change, other factors should be considered to determine what is best for you. For example, if you have pets or people living in your home with allergies, you will need a specific plan tailored to those needs. We can help you determine what is optimal based upon your requirements for overall IAQ.

There are multiple differences between the REME-HALO and the REME HALO-LED. We have created an easy to understand comparison so you can choose the right product. Please click here to read more.

According to the EPA, “indoor pollution sources that release gases or particles into the air are a primary cause of indoor air quality problems in homes. Inadequate ventilation can increase indoor pollutant levels by not bringing in enough fresh outdoor air to dilute emissions from indoor sources and not carrying indoor air pollutants out of the home. High temperature and humidity levels can also increase concentrations of some pollutants.” Keeping your indoor air clean is important to the safety and the health of your family. Airborne particles, viruses, and bacteria can be harmful if your air is not properly purified using the proper air purification systems and changing your filters regularly. 

At POLAIR, we take clean air seriously. We can use various products, including LED and Ultraviolet air purifiers and MERV rated filters, to improve your home or office air quality. In-Duct products like the REME-HALO,  REME HALO-LED, and BLU-QR2 UV Light allow you to avoid all of the stress and hassle disinfecting countertops and going on cold supply runs by installing them in your home. Check out more about our Air Quality services here. 

Operating Your A/C Unit

The average lifespan of your Carrier or Lennox air conditioner is between 10 and 15 years (National Association of Home Builders – “Life Expectancy of Home Components”). Typically, you’ll experience one major breakdown right around the 8 to 10-year mark, usually manifesting itself in the form of a burnt-out compressor. That being said, depending upon what part of the country you live in, your climate will affect the expected lifespan of your system. Hotter climates cause a system to work harder throughout the year.

Changing your air filter directly allows for increased airflow out of the room, known as your return. A clean return accomplishes two things:

  • Increased efficiency in the airflow of your system
  • Increased overall level of IAQ (Indoor Air Quality)

Therefore, while most manufacturers recommend a 30-60-day change, other factors should be considered to determine what is best for you. For example, if you have pets or people living in your home with allergies, you will need a specific plan tailored to those needs. We can help you determine what is optimal based upon your requirements for overall IAQ.

You can save money on your heating and cooling bills by simply resetting your thermostat when you are asleep or away from home. You can do this automatically without sacrificing comfort by installing an automatic setback or programmable thermostat.

Using a programmable thermostat, you can adjust the times you turn on the heating or air-conditioning according to a pre-set schedule. Programmable thermostats can store and repeat multiple daily settings (six or more temperature settings a day) that you can manually override without affecting the rest of the daily or weekly program.

Regular maintenance should keep a suitable condensate line clean. Many recommend pouring a cup of vinegar down the drain line every couple of months to help kill mold, algae, and fungi.

Bleach may be used to maintain clear drain lines, but only when your air conditioner is constantly running. You can also help maintain the drain lines’ cleanliness by brushing the inside as far as you can reach without damaging the pipe.

The best way to prevent clogged drain pipes is to schedule a full system maintenance 2, 3, or 4 times per year.

Forget about issues with your AC!

Rely on our team for Your HVAC Needs

We guide our customers through the buying process and ensure they are purchasing the right product for their home.