PRIVACY POLICY

Last Updated: December 28, 2025

POLAIR Air Conditioning (“POLAIR,” “we,” “us,” or “our”), operating under the legal entity ROPK HOLDINGS INCORPORATED, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website polairusa.com, use our services, or communicate with us.

INFORMATION WE COLLECT

We collect information that you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and physical address
  • Service Information: Property details, service history, appointment preferences, and equipment information
  • Communication Records: Records of your interactions with our team, including service requests, inquiries, and customer support communications
  • Payment Information: Billing details and payment card information (processed securely through third-party payment processors)
  • Technical Information: IP address, browser type, device information, and usage data when you visit our website

HOW WE COLLECT INFORMATION

We collect information through:

  • Website Forms: When you submit service requests, contact forms, or newsletter signups on polairusa.com
  • SMS/Text Messaging: When you opt-in to receive text message notifications and updates
  • Phone Communications: When you call our office or speak with our technicians
  • Service Management System: Through our ServiceTitan platform, which tracks service history, appointments, and customer records
  • Cookies and Analytics: Through website cookies and analytics tools to improve user experience

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Provide HVAC services, maintenance, installations, and repairs
  • Schedule appointments and dispatch technicians
  • Send service confirmations, appointment reminders, and follow-up communications
  • Process payments and manage billing
  • Send promotional offers, maintenance reminders, and company updates (with your consent)
  • Improve our services and customer experience
  • Comply with legal obligations and industry regulations
  • Maintain accurate service records and warranty information

SMS/TEXT MESSAGING CONSENT

By providing your phone number and checking the SMS consent box on our web intake form at vip.polairusa.com, you expressly consent to receive:

  • Transactional Messages: Service confirmations, appointment reminders, technician arrival notifications, and other service-related communications
  • Promotional Messages: Special offers, maintenance plan information, seasonal promotions, and company updates

Message frequency varies. Message and data rates may apply. You can opt-out at any time by replying STOP to any text message. Reply HELP for assistance.

Your consent to receive text messages is not a condition of purchasing any goods or services from POLAIR. You may still use our services without opting in to text messaging.

INFORMATION SHARING AND DISCLOSURE

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who assist with business operations (payment processing, scheduling software, email services)
  • Technicians and Staff: Our team members who need access to your information to provide services
  • Legal Requirements: When required by law, legal process, or to protect our rights and safety
  • Business Transfers: In connection with any merger, sale, or transfer of our business assets

DATA SECURITY

We implement appropriate technical and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt-out of promotional communications
  • Withdraw consent for SMS messaging

To exercise these rights, contact us at robert@polairusa.com or (561) 448-9943.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings.

CHILDREN’S PRIVACY

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

CALIFORNIA RESIDENTS

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of sale (though we do not sell personal information).

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date.

CONTACT INFORMATION

For questions about this Privacy Policy or our privacy practices, contact us:

POLAIR Air Conditioning
ROPK HOLDINGS INCORPORATED
2875 S Congress Ave
Delray Beach, FL 33445

Email: robert@polairusa.com
Phone: (561) 448-9943
Website: polairusa.com

CONSENT AND ACCEPTANCE

By using our website, submitting service requests, or providing your contact information to POLAIR, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your information as described herein.